We at Sleep With Durest understand that plans can change, and you may need to cancel your order. Here’s how our cancellation process works:

• You can cancel your order or part of the order within 24 hours of order confirmation, or before it has been shipped, whichever is earlier.
• If you wish to cancel the order after dispatch, a cancellation charge may apply. Please contact us as soon as possible to minimize any potential charges.
• To cancel your order, simply reach out to our customer service team via the Contact Us page, or email us at support@sleepwithdurest.com.
• Orders that have been customized (e.g., custom size mattresses) are not eligible for cancellation after production has started.
• Refunds for canceled orders will be processed using the original payment method within 7-10 business days of confirming the cancellation.
• If the order was already shipped before cancellation, shipping costs may be deducted from the refund amount.

Please note that our cancellation policy does not apply to promotional items or orders placed via third-party sellers such as Amazon or Flipkart.

Terms and Conditions

• 30 Nights Trial: The 30 Nights Trial is applicable for the first 30 nights from the date of delivery.
• Applicability: The 30 Nights Trial is applicable only on selected standard-size mattresses and is not available on custom-size mattresses.
• Custom Size Mattresses: Cancellations are not allowed on custom-size mattresses.
• Inapplicability on Marketplace Orders: The 30 Nights Trial Policy is not applicable on orders placed via Amazon, Flipkart.
• Exceptions to Return/Refund: Return and Refund on 30 Nights Trial offer will not be applicable if the product falls under an exception to Return/Refund under the 30 Nights Trial.
• Eligibility: Our 30 Nights Trial offer applies only to the original purchaser of a genuine Sleep With Durest purchased from www.sleepwithdurest.com or any other authorized website.
• Fair Trial: We ask you to give your Sleep With Durest a fair trial for a minimum of 2 weeks. Research shows that it typically takes this much time for your body to adjust to a new mattress!
• Proof for Return: We will need photographic proof of the product from your end while opting for a return. We may cancel the request if you fail to provide sufficient proof.

Exceptions to Return/Refund under 30 Nights Trial

• There should be no sign of dirt or damage on the mattress.
• The 30-nights trial does not cover the exchange of your mattress due to an incorrect size ordered by you.
• This policy is not applicable on accessories.