FAQs
TRY BEFORE YOU BUY
Mattress Selection & Comfort
Which mattress is soft, medium, or firm, and which one should I choose?
Based on your comfort and sleeping posture:
- Soft Mattress – Best for side sleepers or those who prefer a plush feel. [Product Link] 🔗
- Medium-Firm Mattress – Ideal for back sleepers or for balanced support. [Product Link] 🔗
- Firm Mattress – Great for stomach sleepers or those seeking back pain relief. [Product Link] 🔗
(If you're unsure, take advantage of our "Doorstep Touch & Feel" service!) [Link] 🔗
Is this mattress good for back pain?
Yes! Our mattresses are designed ergonomically to promote spinal alignment and provide pressure relief.
What are the benefits of a memory foam mattress?
Memory foam is best for body contouring, pressure relief, and motion isolation. [Product Link] 🔗
Does this mattress offer motion isolation (reduce partner disturbance)?
Yes! Our memory foam and hybrid mattresses come with motion isolation technology to ensure one partner's movements don’t disturb the other.
Trial, Demo & Return Policy
Can I try the mattress before buying?
Absolutely! We offer a "Doorstep Touch & Feel" service in Kanpur. You can experience the mattress at home with no commitment.
Is there a trial period for the mattress?
Yes, we offer a 100-night risk-free trial. If you're not satisfied, you get a free return and full refund.
What is the return process if I don't like it?
You just need to contact our customer support. We'll arrange a free pickup of the mattress and give you a full refund—no hidden charges!
How long does it take to get a refund?
After return confirmation, the refund is processed within 7-10 days.
Non-Compressed Mattress – Why It Matters?
Is this mattress compressed and vacuum-packed?
No! Sleep With Durest are fully expanded and ready to use. We deliver non-compressed mattresses to prevent damage to the foam and support.
What are the benefits of a non-compressed mattress?
- Instant Comfort – No need to wait 72 hours!
- Better Durability – Ensures a longer life for the foam and materials.
- No Sagging Issues – The mattress retains its shape and maintains support.
Do I need to wait for the mattress to expand?
No! You can use the Sleep With Durest right after unpacking since it’s delivered in its factory-ready shape.
Durability & Quality
How long does the mattress last?
Sleep With Durest offer up to 15 years of warranty, depending on the model.
Is the mattress sagging-proof?
Yes! Our mattresses are made with high-density foam and durable materials to prevent sagging.
Delivery & Installation
How will the mattress be delivered—folded or non-compressed?
We deliver non-compressed mattresses to ensure you get the best support without foam damage.
How long will delivery take?
In Kanpur, we offer free express delivery within 2-3 hours. Delivery through Amazon to nearby areas may take 2-5 days.
Will I get free delivery and setup?
Yes, free doorstep delivery is provided. Setup is super easy—just remove the plastic wrap, and it's ready to use!
Maintenance & Warranty
How do I clean the mattress?
We don’t offer removable mattress covers because they can distort the mattress shape. However, we highly recommend using Sleep With Durest protectors to maintain both the quality and shape of your mattress. For spot cleaning, use a mild detergent and a dry cloth. The Sleep With Durest protector is 100% washable and waterproof, ensuring your mattress's longevity and quality. [Product Link] 🔗
What does the warranty cover and how many years is it for?
Our mattresses come with up to 15 years of warranty. The warranty covers sagging, foam defects, and manufacturing issues.
Do I need to flip or rotate the mattress?
No need to flip, but rotating it every 3-6 months is recommended for even wear. However, the Durest dual-comfort mattress is usable on both sides—one side is medium-firm, and the other is medium-soft. You can use both sides of this mattress. [Product Link] 🔗
Pricing & Payment
Is EMI or No Cost EMI available?
Yes! No Cost EMI options are available with selected bank cards. Check details on the checkout page.
Are there any discounts or festive offers?
Yes! We offer festive discounts and special offers from time to time. Visit the website for the latest deals.
Is this mattress the best value for the price?
Absolutely! Sleep With Durest are factory-direct, with no middleman markups, ensuring you get the best quality at the best price.
Sleep Quiz FAQs
What is the purpose of the Sleep Quiz?
The Sleep Quiz is designed to recommend the best mattress based on your sleeping position, comfort preferences, and body support needs.
Is it necessary to buy a mattress after taking the Sleep Quiz?
No, the Sleep Quiz is simply to help you. You can take the quiz without any commitment and view the suggestions.
How accurate is the Sleep Quiz result?
The Sleep Quiz is based on scientific research and customer feedback, providing recommendations that match your sleep patterns. If you're still unsure, you can try our "Touch & Feel Demo" at your doorstep. [Link] 🔗
What if I don’t like the recommendation from the Sleep Quiz?
No problem! You can always use our "Doorstep Touch & Feel" service and test the mattress in person.
Will I get a discount after taking the Sleep Quiz?
Yes! Occasionally, we offer special discounts and offers for users who complete the quiz. Check the checkout page for details.
Demo ₹29 – FAQs
What is the cost of the "Doorstep Touch & Feel" demo?
The demo service has a nominal fee of ₹29, which is only to confirm your interest. This amount will be credited to your Durest wallet within 5-7 days, and you can use it for any product purchase.
Is the ₹29 demo charge refundable?
Yes! The ₹29 is credited to your Durest wallet. If you purchase a mattress or any sleep product, the amount will be adjusted in your final price.
What happens during the demo?
We provide a live mattress demo at your home, so you can check the comfort, quality, and support yourself.
Do I have to buy a mattress after the demo?
No, taking the demo doesn’t mean you are obligated to buy the mattress. It’s just for your convenience.
Is the demo service available outside Kanpur and Lucknow?
Currently, the demo service is only available in Kanpur, but we plan to expand it soon to other cities in India.
How do I book a demo?
You can book the demo by clicking the "Book a Demo" button on our website. [Link] 🔗
Sleep With Durest Demo Booking
How can I book a mattress demo at home?
You can book a demo through our website or by contacting our customer support team. Simply select a preferred time slot, and our Sleep Executive will visit your home for the demo.
Is there a charge for the home demo?
Yes, we charge ₹29 for the demo service, which will be credited to your Durest Wallet within 4-5 days after booking. You can use this amount for any purchase on our website.
How soon will the Sleep Executive arrive after booking?
Our Sleep Executive will reach your home within 2-3 hours, depending on slot availability and your location in Kanpur.
Can I reschedule or cancel my demo appointment?
Yes, you can reschedule or cancel your demo by contacting our customer support at least 1 hour before your scheduled slot.
What happens during the home demo?
Our Sleep Executive will bring a sample mattress, explain its features, and help you choose the best option based on your sleep preferences. You can test the mattress on the spot before making a decision.
What safety measures do your Sleep Executives follow?
Our team follows strict hygiene protocols, including wearing masks, sanitizing hands, and ensuring the mattress is clean before every demo.