Privacy Policy
Introduction
At Sleep with Durest (“Company”, "we", "us", or "our"), we prioritize your privacy and comply with RBI guidelines, the Information Technology Act (2000), and Consumer Protection (E-Commerce) Rules, 2020.
Information We Collect
We may collect:
✔ Personal Data: Name, contact details, shipping address.
✔ Transaction Data: Order history, payment method (we do NOT store card details).
✔ Technical Data: IP address, cookies, browsing history.
How We Use Your Data
✔ Order Processing: Payment verification, shipping, customer support.
✔ Security & Fraud Prevention: Preventing unauthorized transactions.
✔ Marketing (Optional): Promotions, newsletters (only with consent).
Payment Security (RBI Mandate)
✔ All payments follow RBI-mandated encryption & tokenization.
✔ We do NOT store sensitive card details. Payments are processed via [Payment Gateway Name], following RBI security protocols.
Data Retention & Customer Rights
✔ You can access, update, or request deletion of your personal data.
✔ We retain transactional records as per RBI-mandated timelines.
Third-Party Sharing
We only share data with:
✔ Payment processors (RBI-approved).
✔ Delivery partners for shipping.
✔ Government authorities (if legally required).
Contact & Grievance Officer
If you have any questions, concerns, or inquiries regarding our products, services, or these terms and conditions, please do not hesitate to contact us. We are here to assist you and address any concerns you may have. You can reach us through the following methods:
- Phone: 9628100553
- Email: info@sleepwithdurest.com
- Address: Sleep With Durest, Kanpur, India
Our customer service team is available [Insert Days and Hours of Operation] to help with your inquiries.
We strive to respond to all queries promptly and efficiently. Thank you for choosing Sleep With Durest!
