Shipping & Delivery Policy

At Sleep with Durest, we ensure fast and reliable delivery of your mattress.

Delivery Timeline

Prepaid Orders (Selected Pin Codes) – Delivered within 3 hours for standard sizes.
Cash on Delivery (COD) Orders – Next-day delivery.
Custom Sizes – Delivered within 2-7 days.
Marketplace Orders (Amazon, etc.) – Delivery as per platform timelines.

Shipping Charges

Free delivery on all prepaid orders with selected pin codes.
₹29 doorstep demo charge, refundable in Durest Wallet upon purchase.

Order Processing

Orders are processed upto 1-12 hours of confirmation.
You will receive a tracking link via SMS/Email/WhatsApp once your order is dispatched.

Delivery Partners

We use trusted local courier services and our in-house team for fast delivery.
If your area is not serviceable, we will notify you immediately.

Failed Delivery Attempts & Reattempts

If the delivery fails due to the unavailability of the customer, reattempts will be made.
After two failed attempts, the order will be returned, and a refund (including delivery charges) will be issued.

Damage During Transit

If you receive a damaged or tampered package, report it within 24 hours with photos for a replacement or refund.