Terms and Conditions

Welcome to Sleep with Durest! By using our website and purchasing our products, you agree to the following terms and conditions.

General

These Terms & Conditions govern your use of www.sleepwithdurest.com and any transactions made through it.
By purchasing from us, you confirm that you are at least 18 years old or have parental/guardian consent.

Products & Pricing

All prices listed are in INR and including of GST taxes.
Prices may change without prior notice. However, orders placed before a price update will not be affected.
We reserve the right to refuse service or cancel orders at our discretion.

Warranty & Return Policy

We offer a 100-night free trial on eligible mattresses. If you are unsatisfied, you may return or exchange it as per our return & exchange policy.
A customer can avail the 100-night trial only once per mattress purchase.
If a mattress is returned or exchanged under the 100-night trial, the same customer cannot return or exchange another mattress under the trial for the same order.
However, if the customer makes a new purchase in the future, they will be eligible for the 100-night trial again on the new mattress.
This policy is designed to prevent misuse while ensuring a fair trial experience for all customers.
Warranty coverage varies by product and is subject to our warranty policy.

Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is our property and may not be copied or reproduced without permission.

Liability & Disclaimer

We are not liable for any indirect or consequential damages arising from the use of our products. The mattress comfort experience is subjective and may vary from person to person.

Order Acceptance & Limitations

We reserve the right to limit quantities per order to ensure fair distribution.
Orders may be declined due to pricing errors, stock unavailability, or fraudulent activity.

Force Majeure

We shall not be held responsible for delays due to natural disasters, strikes, government actions, or any unforeseen events beyond our control.

Mattress Sagging & Thickness Tolerance

A mattress will be considered sagged or compressed only if the sagging is 1.5 inches (35mm) or more. Anything below this is not covered under warranty or return policies.
Manufacturing thickness & size tolerance of ±10mm is acceptable and does not qualify as a defect.

Warranty & Repair Decisions

Any return, replacement, or repair request will be evaluated by the company. The final decision regarding repair, replacement, or rejection of a claim will be at the sole discretion of Sleep with Durest.

Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Kanpur courts.